Technical Service

Ensuring your investment is our personal concern

Customer Care

+49 40 514401-290
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Customer Care


Our philosophy of support


As a team of highly qualified engineers, we offer comprehensive technical support that not only covers the life cycle of your instrument, but also its professional application for various tasks. With this understanding of our job, we help you make the best use of your investment.


Set Up and Installation

Don’t lose time and let measuring be the first thing you do with your instrument.


Training

Start your analyses with solid know-how and refresh and deepen it during your instrument’s life cycle.


Maintenance and Repair

Expect your instrument to be a reliable long-term employee.


Upgrades

Let your instrument and software grow more powerful with new measuring and automation options.


Instrument Rental

Welcome our instrument as a useful guest – for a trial period or to bridge downtimes.


Instrument Qualification

We help you pass every audit with tailor-made IQ/OQ verification and documentation.

Satisfied voices

The annual maintenance, which also includes a consulting session at the customer's site, is a successful offer that Sika likes to use extensively.

Hans-Christoph Thielemann

Product Engineer, Sika

We are ISO certified. One of the main reasons we purchased from KRÜSS is their customer service and technical assistance.

Tom Gessner

Scientist, BASF

I have had wonderful experiences while working with KRÜSS. I have had several trainings on our DSA100 for which a representative has come directly to my location and spent much time needed getting myself and teammates comfortable with the instrumentation. I would recommend working with KRÜSS to anyone interested in this line of science.

Andrea Clark

Research Specialist - Product Development, Land O' Lakes

Immediately after I emailed KRÜSS this morning, I got a call from a service technician. He was amazing to work with! He helped me get up and running again, the conversation was enjoyable, he was knowledgeable, helpful, and very friendly. He was easy to communicate with and went above and beyond to fix my issue.

Derek Overcash

Senior Chemist - Claims Substantiation, Innospec

The service team is always available to help and is moreover interested in finding solutions quickly.

Martin Rößler

Laboratory Engineer, BA-Dresden

The level of service and support is also top notch and our overall experience has been excellent.

Neil Warrender

VP Technology, Engenium Chemicals Corporation

I cannot thank the service team enough for always coming through to help me when I have a problem. Their professionalism is beyond the norm and the knowledge of their systems is in-depth and useful. I say these things, not because I have another issue, but because it is true.

Renae Bennett

Senior Specialist - Surface Science and Automation, Evonik